Support

Need help with Saiko AI? Email us at support@webmob.ee — we usually reply within one business day.

Frequently asked questions

My video failed to generate or looks wrong

Occasionally a generation fails or produces a poor result — this usually comes down to the input photo. For best results use a sharp, well-lit photo with one person fully visible, facing the camera. If a generation fails outright, it does not consume your credit; just try again. If problems persist, email us with the approximate time of the attempt and we'll investigate.

How long does a generation take?

Typically a few minutes, depending on load. You'll be notified in the app when your video is ready — you don't need to keep the app open.

I was charged but didn't receive my purchase

First, try restoring purchases from the app's settings screen. If that doesn't resolve it, contact us with your store receipt (App Store or Google Play) and we'll sort it out. Refund requests are handled by Apple or Google under their policies, but we're happy to help you through the process.

How do I cancel my subscription?

Subscriptions are managed by your app store, not inside the app: on iOS go to Settings → Apple ID → Subscriptions; on Android open Google Play → Profile → Payments & subscriptions. Cancelling stops the next renewal; you keep access until the current period ends.

How do I delete my photos, videos, or account?

You can delete individual generations directly in the app, which removes both the photo and the video from our storage. To delete your entire account and all associated data, email support@webmob.ee from any address and include your account identifier if you have it — we complete deletion requests within 30 days. See our Privacy Policy for full details.

Is my photo used to train AI models?

No. Your photos and videos are used only to generate the content you requested. We never sell your data or use it for model training.